Return & Refund Policy

Luvella Chic

At Luvella Chic, we want you to be happy with your purchase. Please read our return and refund guidelines carefully before requesting a return.

Return Eligibility

To request a return, please ensure that:

• The item is unused, unworn, and in its original condition.
• Original packaging, tags, and accessories are included where applicable.
• You contact us within 7 days of receiving your order.
• You provide your order number and a description of the reason for the return.

Items showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return, subject to applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

We will review your request and advise you about the available replacement, refund, or other appropriate resolution.

Non-Returnable Items

Items that have been worn, used, washed, or damaged by the customer may not be eligible for return, except where required by law.

Refund Process

Once an approved return is received and inspected, we will notify you about the outcome.

Approved refunds will be issued through the original payment method where possible, or through another mutually agreed method when appropriate.

The time required for the refund to appear may depend on your payment provider.

Return Shipping Costs

If an item is defective, damaged, or incorrectly supplied, please contact us for return instructions.

For other returns, shipping costs and eligibility will be confirmed by our customer support team in accordance with applicable law and our agreed return arrangements.

How to Request a Return

Contact us with your order number and reason for the return.

Email: luvellachic@gmail.com

Phone / WhatsApp: +92 310 272 7014

Store Name: Luvella Chic

Please do not send items back before receiving return instructions from our team.

Thank you for shopping with Luvella Chic!